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Refund and Returns PolicyCascade Ceramics Studios2023-02-27T17:35:35-08:00

REFUND AND RETURNS POLICY

OVERVIEW

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds


If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

SHIPPING RETURNS

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

NEED HELP?

Contact us at {email} for questions related to refunds and returns.

cascadeceramicsstudios

cascadeceramicsstudios
A few more photos from the woodfire! So much fun 🔥❤️‍🔥 
@eastcreekart
Had an interest in underglaze decoration and don't Had an interest in underglaze decoration and don't know where to start? Or you've started but want to further your skills? This workshop is for you! ⚱️

In this underglaze workshop you will dive into surface decoration with underglaze! This includes layering, sgraffito, design and application with and without other glazes. This workshop is perfect for those looking for new ways to add colors and designs to the surface of their pottery. Tiahna will instruct and teach you about using underglaze and the differences of glaze and underglazes - which are more stable, like paint, and can be used in more fine detailed work.

Please bring a couple pieces of your own greenware and/or bisque ware to practice on and a notebook to keep notes if you’d like! A few greenware pieces will be available if needed. Having some pottery knowledge may be helpful, but beginners are also encouraged to join!

Skill level: beginner/intermediate friendly
Creating Art ~ Creating Community ~ Come join us! Creating Art ~ Creating Community ~ Come join us!
Thanks so much to everyone who participated in the Thanks so much to everyone who participated in the recent wood-soda firing at @eastcreekart 🔥
We had so much fun learning, firing, and making connections with some artists from the @willametteartcenter and @willametteceramicsguild at the firing.
Check out East Creek Art’s website to learn more about what they do and the variety of workshops they will be hosting soon! 
🔥❤️
🎉 New classes are live now! 🎉 We have so ma 🎉 New classes are live now! 🎉

We have so many options for every level of potter from Intro to Pottery, to Intermediate Level 2 classes!

Head to our website now to snag a spot. 

And don't forget if you're a member, you can use your monthly discount code for classes and/or workshops! ☺️

#pottery #ceramics #ceramicstudio #ceramicclasses #ceramicworkshop #downtowntigard #trysomethingnew #potterystudio #oregonpotters #cascadeceramics #cascadeceramicstudio #potterywheel #handbuilding #handbuiltpottery
Underglaze Transfer Workshop is back again and the Underglaze Transfer Workshop is back again and there will be so many fun designs to work with! 🤗

This workshop is beginner friendly, as pots are premade for you to decorate to your liking! 

Underglaze transfers are a great way to enhance pottery and amp up your art, and just a fun way to spend your Saturday. Come try for yourself! Each participant will get 2 premade pots to adorn. 

Saturday, March 25th  2 - 4:30
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  • info@cascadeceramics.com

  • 12540 SW Main Street
    Tigard, Oregon 97223

    Located in Southwest Portland’s Art Beat

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